Refund Policy

1. Returns & Refunds Eligibility

We want you to love your purchase! If you are not satisfied, you may request a return or refund under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.

  • Return requests must be made within 10 days of delivery.

  • Custom or personalized items are non-refundable unless they arrive damaged or defective.

2. How to Request a Refund

To request a return or refund, please follow these steps:

  1. Contact Us at [Insert Email] with your order number and reason for return.

  2. Wait for Approval: We will review your request and provide return instructions.

  3. Ship the Item Back: Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Receive Your Refund: Once we receive and inspect the returned item, we will process your refund within 7 business days to your original payment method.

3. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will provide a replacement or full refund at no additional cost to you.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalized products

  • Gift cards

  • Items marked as Final Sale

5. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

  1. Check your bank or payment provider.

  2. Contact your credit card company, as processing times may vary.

  3. If you’ve done all this and still haven’t received your refund, contact us at [Insert Contact Email].

6. Changes to This Policy

LUCKY LUCY PARTNERS LLC reserves the right to modify this policy at any time. Updates will be posted on this page.